Shipping policy

Effective Date: February 12, 2025

Thank you for shopping with Kelseypb! We strive to offer our customers the best service possible, and that includes a straightforward and reliable shipping process. Below are the details of our shipping policy for all orders placed through Kelseypb.com.


Shipping Destinations

We currently only ship within the United States. Unfortunately, we do not offer international shipping at this time.


Free Shipping

We are pleased to offer FREE standard shipping on all orders within the United States. There are no hidden fees or charges when you check out—what you see is what you pay.


Processing Time

  • Orders are processed within 1-2 business days from the time the order is placed.
  • Orders are not processed on weekends or public holidays.
  • During peak shopping seasons (e.g., holidays, sales events), processing may take a bit longer, but we strive to ship your order as quickly as possible.

If there is any issue with your order that may cause a delay (e.g., item out of stock), our customer support team will reach out to you to resolve the issue promptly.


Shipping Methods & Delivery Time

We use reliable carriers such as USPS and UPS to ship all our products. Delivery times will vary depending on your location, but typical delivery windows are:

  • Standard Shipping: Delivery typically takes 3-7 business days after processing.

Please note that the estimated delivery time begins once your order has been processed and shipped, not when the order is placed.


Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier's website (USPS, UPS, or other carriers).


Shipping Restrictions

  • We currently do not offer shipping to P.O. Boxes, APO/FPO addresses, or international locations.
  • We also do not ship to Alaska and Hawaii at this time. Please check our website for future shipping updates.


Shipping Delays

While we strive to ensure that all orders are delivered on time, Kelseypb cannot be held responsible for delays caused by circumstances beyond our control, such as:

  • Weather conditions
  • Carrier delays
  • Holidays or high-demand periods

If your package is delayed or missing, please contact our customer support team, and we will assist you in resolving the issue.


Damaged or Lost Shipments

We take extra care in packaging your order to ensure it arrives in perfect condition. However, in the unlikely event that your item arrives damaged or is lost in transit, please follow these steps:

  1. Contact Customer Support immediately at [email protected] or call +1(701)405-9109.
  2. Provide your order number, a description of the damage or loss, and any supporting photos if applicable.
  3. Our team will investigate the issue with the carrier and work with you to either replace the damaged item or offer a refund.

Please note: Any claims for lost or damaged items must be reported within 7 days of receiving your order.


Important Notes:

  • Address Accuracy: Please make sure the shipping address is correct when you place your order. Kelseypb is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

  • Delivery Confirmation: All shipments require a delivery confirmation. If the carrier shows that your package has been delivered but you haven’t received it, please check with neighbors, building management, or your local post office/UPS branch. If you still cannot locate the package, contact our support team for assistance.


Contact Us

If you have any questions about your order or need more information about shipping, feel free to reach out to our customer service team:

  • Email: [email protected]
  • Phone: +1(701)405-9109
  • Customer Service Hours: Monday to Sunday, 8:00 am to 10:00 pm CST


Thank you for choosing Kelseypb! We look forward to providing you with excellent service and products that make your life more convenient. Happy shopping!