Payment Method

Effective Date: February 12, 2025

At Kelseypb, we aim to make your shopping experience as easy and secure as possible. This Payment Policy outlines the methods available to complete your purchase, how we process payments, and the security measures we take to protect your information.


Accepted Payment Methods

We currently accept the following payment methods for orders placed on Kelseypb.com:

  • PayPal: You can use your PayPal account to securely pay for your order. PayPal also allows you to pay via debit or credit card linked to your PayPal account.

Note: At this time, we do not accept payments via other methods such as credit or debit cards directly on the website. All payments are processed through PayPal.


Order Processing & Payment Authorization

When you place an order on our website, the payment process occurs in two steps:

  1. Authorization: When you checkout, we will authorize the total purchase amount (including shipping) to ensure sufficient funds are available. This does not mean your payment has been fully processed or charged yet.

  2. Payment Capture: Once your order is confirmed and ready to ship, we will capture the payment from your PayPal account. You will receive an email confirmation and a receipt once your payment has been successfully processed.


Currency

All prices listed on Kelseypb.com are displayed in US Dollars (USD). We currently only accept payments in USD.


Sales Tax

Kelseypb does not charge sales tax on any orders at this time. The total amount shown at checkout will be the final price you will pay, without additional tax charges.


Security and Privacy

We take your privacy and security very seriously. Our website uses industry-standard SSL encryption to protect your payment information. PayPal also provides an additional layer of protection, ensuring your payment details are safe and secure throughout the transaction process.

We do not store or retain any of your payment details (e.g., credit card numbers) on our site. PayPal handles all payment processing, ensuring your sensitive information is fully encrypted.

For more information on how we protect your personal data, please refer to our Privacy Policy.


Payment Confirmation

Once your payment has been successfully processed, you will receive:

  • An order confirmation email with your order details and tracking information (once your item has shipped).
  • A payment receipt from PayPal, showing the transaction details and the total amount paid.

If you do not receive a confirmation email, please check your spam or junk folder. If you still have not received it, contact our customer support team at [email protected] for assistance.


Order Issues & Payment Disputes

If there are any issues with your payment (e.g., declined payment, incorrect charges), we will reach out to you via the email address provided at checkout. You may be asked to provide updated payment information to complete the order.

If you believe there has been an error or if you need to dispute a charge, please contact our support team at [email protected] as soon as possible. We are here to help resolve any payment-related issues efficiently.


Refunds and Cancellations

  • Refunds: If you are eligible for a refund (as per our Returns & Refunds Policy), the refund will be issued to the original payment method via PayPal. Refunds may take 1-2 business days to appear in your account, depending on PayPal's processing times.

  • Cancellations: Orders can be canceled within 24 hours of placing the order. If your order has already been processed or shipped, you will need to follow our return process to initiate a refund.


Fraud Prevention

To protect both our customers and Kelseypb, we take preventive measures against fraudulent transactions. In certain cases, we may request additional verification from you before processing your payment. This could include:

  • Verifying the billing address or phone number associated with your PayPal account.
  • Asking for proof of identity or other documentation.

We reserve the right to cancel any order that appears to be fraudulent.


Payment Issues or Questions?

If you have any issues with your payment, need further assistance, or have questions about our accepted payment methods, please contact our customer support team:

  • Email: [email protected]
  • Phone: +1(701)405-9109
  • Customer Service Hours: Monday to Sunday, 8:00 am to 10:00 pm CST

We’re happy to assist you!


Thank you for choosing Kelseypb for your portable washing machines, dryers, and irons. We appreciate your business and are committed to providing a smooth, secure, and convenient shopping experience.